Return & Refund Policy
Order issues and defects
If your item arrives damaged, defective, misprinted, or isn't what you ordered, contact us within 7 days of delivery at lywbdapparel@gmail.com with:
- Your order number
- A description of the issue
- Photos of the item (including any defect, misprint, or damage)
We'll review your request and aim to respond within 7 business days. If approved, we'll offer a replacement or a refund to your original payment method — your choice, where available.
Returns
Because items are produced specifically for your order, we don't accept returns for buyer's remorse, sizing, or "changed my mind" requests. We'd encourage you to check our size guide carefully before ordering.
Returns are accepted only for defective, damaged, or incorrect items, and only with prior approval — please don't send anything back before contacting us first, as unconfirmed returns may not be accepted.
If a return is approved:
- The item must be unused, unworn, and unwashed, with original tags attached.
- We'll provide return instructions and the correct return address once your request is confirmed.
- Return shipping costs for approved defect/error returns are covered by us; return shipping for any other approved case is the customer's responsibility unless otherwise stated at approval.
Order cancellations
Orders can only be canceled while still in production review, generally within a short window after purchase (typically same-day). Once an order has entered production, it can no longer be canceled or modified, since each piece is printed and cut specifically for that order. To request a cancellation, email us at lywbdapparel@gmail.com as soon as possible after ordering.
Wrong address or delivery issues
Please double-check your shipping address at checkout — we're unable to reroute packages once they've entered production. If a package is delayed, marked lost in transit, or undeliverable due to an incorrect address provided at checkout, contact us and we'll do our best to help, though replacement or refund isn't guaranteed in cases of customer-provided address errors.
Production and shipping timelines
Please allow 3–7 business days for production and up to 8 business days from order date for your item to ship, plus standard delivery time after that. You'll receive tracking information by email once your order ships.
Refunds
Approved refunds are issued to the original payment method used at checkout, in the currency the order was originally placed in. Please allow a few business days after approval for the refund to appear, depending on your bank or payment provider.
Contact us
Questions about an order, a return, or this policy? Reach out at lywbdapparel@gmail.com we're happy to help.